Terms of Service
Last updated: 11 June 2026
These Terms of Service ("Terms") govern your use of the Leadva website (leadva.io) and the services provided by Anton Vogt, operating as Leadva ("Leadva", "we", "us", "our"), based in Mauritius.
By using our website or engaging our services, you agree to be bound by these Terms.
1. Service Description
Leadva provides AI-powered lead follow-up automation systems for health, beauty, and aesthetic clinics, including:
- Lead Follow-Up System — automated multi-touch email sequences for new enquiries.
- Patient Reactivation — automated outreach to dormant patients.
- Review Request System — post-appointment review automation.
Services are delivered under a service agreement entered into individually with each client.
2. Eligibility
You must be at least 18 years of age and have the authority to bind your organisation to enter into a service agreement with Leadva. Services are intended for business use only.
3. Fees and Payment
- Setup Fee: A one-time, non-refundable setup fee is payable in full before any work begins.
- Monthly Fee: Subscriptions are billed monthly in advance.
- Minimum Term: Starter — 6 months; Growth — 12 months; Pro — 12 months.
- Annual Prepay Discount: 10% off the monthly rate if paid 12 months in advance.
- Overage: Usage above the included monthly allowance is billed at cost plus 10%.
- Late Payment: Invoices unpaid after 14 days may result in service suspension.
All fees are stated exclusive of applicable taxes and bank charges, unless explicitly noted otherwise.
4. Client Responsibilities
You agree to:
- Provide accurate information about your business and patients.
- Approve message templates before they are deployed.
- Comply with all applicable laws when sending communications to your leads and patients, including anti-spam laws and consent requirements.
- Maintain valid credentials and access for any third-party tools we integrate with on your behalf.
5. Intellectual Property
- Templates: Message templates developed for you remain Leadva's intellectual property, but you receive a perpetual, irrevocable licence to use them for your own clinic.
- Your Content: You retain all rights to your business name, branding, patient data, and any content you provide.
- Leadva Platform: All underlying systems, code, and workflows remain Leadva's intellectual property.
6. Data and Privacy
Our handling of your data, including patient data we process on your behalf, is governed by our Privacy Policy and Data Processing Agreement, which form part of these Terms by reference.
7. Third-Party Services
Leadva relies on third-party providers (including but not limited to Anthropic, n8n, Hetzner, and email delivery services). Leadva is not liable for outages or failures of these third-party services, but will make reasonable efforts to restore service in the event of disruption.
8. Termination
- You may cancel after the minimum term with 30 days' written notice.
- Leadva may terminate immediately for material breach, non-payment, or misuse of services.
- Upon termination, we will provide a 30-day handover period during which the service continues to operate. Final invoices remain due.
- Setup fees are non-refundable under any circumstance.
9. Limitation of Liability
To the maximum extent permitted by law, Leadva's total liability arising out of or in connection with these Terms shall not exceed the fees paid by you to Leadva in the three (3) months preceding the event giving rise to the claim.
Leadva is not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption.
10. Warranties and Disclaimers
Services are provided "as is" and "as available." Leadva makes no warranties of any kind regarding business results, lead conversion rates, or revenue outcomes. Performance examples shown on our website are illustrative.
11. Governing Law
These Terms are governed by the laws of the Republic of Mauritius. Any dispute arising out of these Terms shall be resolved exclusively in the courts of Mauritius.
12. Changes
We may update these Terms from time to time. Material changes will be communicated to active clients at least 30 days in advance.